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Shipping & Returns

CORRECT PRODUCT APPLICATION IS CUSTOMER'S RESPONSIBILITY

Due to the nature of our Online Parts Order System it is the customers responsibility to ensure they are ordering the correct parts. We provide links to resources to help customers make educated purchases but by using this system to order, you acknowledge that it is YOUR responsibility to use the correct part number. There will be NO returns, credits, or exchanges because you ordered the wrong part for your application. NO exceptions.

OVERSEAS ORDERS

Please note that we DO NOT accept overseas orders.

SHIPPING

We send packages via Australian Post. If there is no one there at the time of delivery a calling card may be left and you may be required to pick your order up from the nominated location or arrange a new time for delivery. Please also note the shipping carrier may charge extra for this service.

We may not be able to ship items that can be considered a hazardous material. This could include any fluids, aerosols or batteries. Any item that can't be shipped via Australia Post will be shipped via alternate methods(courier) at additional charge (approved by you).

SHIPPING AND HANDLING FEES

Once you have placed items in your cart you will be able to view shipping options and prices.

UNUSUAL ORDERS ( HEAVY OR LARGER ITEMS )

Please note that larger orders or orders where the size, weight , or location would dictate that the cost of postage would vary, may incur extra freight charges. This would be discussed with you prior to despatch.

REFUNDS AND RETURNS

We suggest you make your decision carefully because stock is very often ordered in especially for you and we will not credit you if you have simply "changed your mind, or if you have ordered the incorrect part number".

Some orders will take longer than stated. This is because a product you have ordered may not be in our stock or the Harley-Davidson Australia warehouse and therefore must come from Harley-Davidson in the US. This can take up to eight weeks.

We will not refund if you miss-order items, damage the goods by not following the instructions, parts that are on back order or you decide don't need it anymore.

All special order items are non-returnable and non-refundable.

Capital Harley-Davidson honour the factory warranty of all Genuine Harley-Davidson items (when applicable) whether sold on-line or in-store.

Capital Harley-Davidson adhere to the Fair Trading Laws Regarding Refunds for all orders placed online and in store.

 
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